Refund policy

Return and Refund Policy

Orders

How are your products made?
To make our pawsome, long lasting designs, we work with a reputable OEKO-Tex Certified print-on-demand printing company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line via Contact form on our website or e-mail us directly at support@mysocialcat.com

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@mysocialcat.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
Due to all of our products being made on demand at time of purchase, we are unable to hold inventory or offer returns and exchanges due to size or customer's remorse. But if there’s something wrong with your order, please let us know by contacting us via Contact  form on our website or e-mail us directly at support@mysocialcat.com within seven (7) days of receiving your order. 

Do you offer refunds?
Because our shirts are custom printed just for you, refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@mysocialcat.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer size exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know via Contact form on our website or e-mail us directly at support@mysocialcat.com within a week (7 days) after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!